Privacy Policy

MOUNTAIN VALLEY GUIDES 2012

At MOUNTAIN VALLEY GUIDES, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book a kayak rental or tour, or interact with our business.

Information We Collect

We may collect the following information from customers:

Name
Email address
Phone number
Billing/payment information
Waiver/signature formsBooking details (date, time, number of participants)Any information you voluntarily provide through contact forms, emails, or phone calls
How We Use Your Information

We use your information to:

Process reservations and payments
Communicate about bookings or schedule changes
Send confirmations and reminders
Respond to customer inquiries
Maintain safety records and waivers
Improve our website and customer experience
Comply with legal obligations

Payment Processing

We do not store your full credit card information on our systems.

Sharing Your Information

We do not sell or rent your personal information.

Payment processors

Waivers and Safety Information: Customers may be required to complete liability waivers before participating in kayak rentals or tours. These records may be securely stored for legal and safety purposes.

Cookies and Website Tracking

If our website uses cookies or analytics tools, they help us understand website traffic and improve user experience. You can disable cookies through your browser settings.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no online system is completely secure.

Your Rights

You may request to:
Access your personal information
Correct inaccurate information
Delete your personal information (unless required for legal or safety reasons)

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s Privacy

Our services are not directed toward children under 13 without parental consent.

Contact Information

If you have questions about this Privacy Policy, contact:

MOUNTAIN VALLEY GUIDES
914-513-6356
info@mountainvalleyguides.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.