Cancellation Policy

If you cancel your reservation 24 hours prior to your trip, no problem, we will give you a full refund or reschedule your trip.

If you fail to cancel 24 hours prior to your trip or do not show for the trip, your deposit (50% OF RESERVATION) will not be refunded however you can apply this amount to reschedule with an additional $25 processing fee.

Reservations using coupons, vouchers or gift certificates require a 24 notice of cancellation. Cancellations after 24 hours or no shows will result in loss of the coupon, voucher or gift certificate, however we can reschedule your reservation for a $25 processing fee.

Most of our tours are booked full, cancellations and no shows leave empty kayak seats which we could have filled with prior notice. We realize that sometime "life gets in the way" and things happen therefore we offer a option to reschedule for a $25 fee.

Although we will give you as much notice as possible, Mountain Valley Guides reserves the right to cancel tours without prior notice due to adverse weather and/or river conditions. These decisions are made by the guides and made to assure everyone's safety. Full refunds will be provided in these circumstances.

Mountain Valley Guides
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